We were able to get our 401k match, as well other benefits that we didn't know about before joining their service! The customer support is excellent when you have questions or need assistance with your account; they are always quick at getting back in touch if it's an emergency situation for us (i'm sure this isn’t true of all companies though).
I would say just make certain what type/level plan will work best fit within budget constraints because not everyone can afford $50-$100 per month extra towards investing funds into IRA accounts monthly - but there should be options available so people don'r feel left out from having access too these services!! Make use them. You won't regret doing business here. !