I like how easy it was to use as well all their features are very helpful when researching your clients! There isn't anything that i disliked about this software at first glance but if there were any problems then they would be addressed quickly by customer service so far everything has been great! My only problem right now which does not have an answer yet because its new business we dont know what our ROI will look lik ebut overall my experience using rox hill for research purposes thusfar seems good!!