I like how easy it is for our guests, we can do take out orders in less than 10 minutes! We have not had any problems with this app at all so far!! It has been very helpful because of its ease-of use. There are no downsides about anything that i know off yet but if there was something else then please let me now. ! The best part would be being able give my customer an option whether they want carry over meal options after leaving us as well which allows them more time since everything takes place before hand. !!