I like how fast we can get our products out to market with flexplm! When you have any issues they are very helpful in getting it sorted asap!! We don't really use all that much but if there was some way around using templates or creating new features from scratch i would do more customization work through them because their support team always answers my questions quickly/helpfully whenever needed. It took us time at first trying everything so not sure what kind of benefit people will see once fully implemented into production process - however this could be solved by asking your sales rep during demo day about current customer needs etc.