The support team has been fantastic to work with! They are always quick at responding when issues arise but also very good about taking time out of their day for an initial call or email if they aren't able resolve something quickly (which is rare). We have had some great success using them so far as we've needed help/advice around our website performance management system which was causing us problems before contacting priority one it worked perfectly well after that point too thanks guys :) It's not perfect by any means just being open minded will get you further than expecting everything your asking can be done instantly lol!! I would highly recommend this service provider over other managed cloud providers such security risks associated wth public clouds etc.