I like how easy it was for me to get up and running with this software! It's been very helpful so far because of its ease-of use. The support team has also been great as well - always quick to respond when needed or if there are any questions about my account setup/use. There really isn't anything i dislike at all yet but maybe more experience will help? If you're looking into using something similar check out their demo first. We've used them since they launched last year and we haven't had too many issues thus far either. They have helped us automate some tasks through our website by pulling information from various sources such as reviews & comments left on other websites including TripAdvisor.