The best part is that it has been very easy so far (and I am new). Also there was an option for me as a user who wanted some time off from my work without taking any vacation days - which made everything easier! It's not bad but nothing really either! But overall its good enough because this service helps us do our jobs better than before by providing quality data about how users would react or use certain features etc., And also they are helping us get feedback early on when something goes wrong/needs improvement.