The customer service is great, I've been working with them for almost 20 years now. They are always willing to try new things and keep up with the times. The software seems to be very outdated, but they have tried to update it over the years. It has not been an easy transition. We used to use this software back in the 90's. Back then we would call them and they would come out and fix our computers. Now that we need support again, it is difficult to get someone to come out and do anything. Our business deals with lots of sensitive information and we don't want anyone hacking into our computers.