I bought an organizer with files. One of the suspension files had visible damage so I contacted support to have the file replaced. They responded immediately, and while the solution wasn't perfect, it worked. I appreciate that I got at least a friendly, warm and "human" response. Aside from that minor hiccup, the storage system itself is simple, beautiful, and eco-friendly. I needed something to organize my papers (hooray! paperwork!) and it does the job and is beautiful too. I wish there were more colors. My house is greige (gray + beige) and the cold gray tone of the storage box doesn't go that well with the scheme, but it looks nice too. Result: Good quality; good behaviour; Good price; good customer service.
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