The most helpful thing about this software to me was being able to have it run in my own environment instead of having someone else do all those tasks for us (which we were doing with another vendor).
It's not too bad but I think they could make some improvements here as well like maybe adding more features or better documentation/training materials so people can learn how things work without needing an expert there every step along way. We've been using virtual forge since 2014 when we started working at one time where i had nothing running locally other than SQL server which wasn't ideal because if something happened then you would be out of luck until your IT department got around to fixing everything up again.