I like how easy it is to use with all of our different software packages for managing leads/opportunities etc., from salesforce CRM ect...I am not too fond about anything in particular but that just comes down personal preference which can be worked through easily! If they made changes then we would love them even if its something as small at making some icons look prettier or change up an interface layout slightly so things are easier when accessing using mobile devices (it has been hard navigating menus since there's nothing intuitive). Great tool overall especially considering their ease & pricing structure compared other similar options out today - however this could also apply towards others such products available online now vs what was offered back during those times i'm sure many people felt otherwise? I like that it is easy to use as well as being able to customize what we need for our organization. It also has an excellent reporting feature which allows us to see all of our data in one place. There are some features that could be improved such as having access to historical information so that we can go back further than 30 days. Also would love if they had a mobile app available. We have been able to improve our forecasting accuracy by using this software.