After you turn on the general power button and turn on the power button to the flame all the lights go on including the heating lights for both 1 and 2 and it starts heating immediately. You have to turn off the power to heater then and press the heater 1 or 2 button. It was confusing. Not straight forward. It's been a while since I've used it now as I put it in my RV. If they are all the same you will see what I mean when you operate. Having said that, when you figure out what buttons to push for what function, it works great. It fit perfectly in my little overcab cabinet where my 19" TV used to be. I've only used the heat on level 1 as the sides and bottom are berber type carpet and you're not suppose to put it on carpet. I only run it a little while. I think I'm going to get some reflectix or something to put under and on the sides for safe measure. You have to make sure the vents on top are not covered by anything. I'm happy with it so far and really like the way it looks in my RV. I also got the little battery operated device that makes the crackling sound which I'm glad I did. I put it in the adjacent cabinet and the sound is perfect with the doors closed. Many said the sound was too loud.
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