We were looking for an agency with experience translating medical documents into English from Spanish or French languages to be used by our clients' physicians so they can communicate more easily at their clinics when we are out of country during conferences abroad etc., which was very important given where most professionals work remotely nowdays! I think this has been achieved - all communications have gone well since then without any major problems encountered up till date- both client side & ours too!! The best thing about them though would definitely need further investigation i guess:- 1.) There wasn't much choice if you wanted professional translations done quickly rather than waiting weeks/months sometimes 2.). Rates aren’t competitive enough compared some agencies who do it cheaper3). They don t offer discounts4.), You get what u pay5), Some files may take longer time because there's no guarantee how long one takes before final delivery6,) Not sure yet7,. So far everything seems good The customer support was very friendly - nothing to dislike here! They were able to provide me with an estimate within two days of my initial contact request. This includes both cost for the project completion plus all ongoing charges throughout its duration. I felt they offered fair pricing compared to their competitors which i considered during this process. We have had good success using them so far- it has been hassle free experience from start till end.