It allows us to track all incidents in one place from start of event until completion so we can easily see what has happened since last time an issue was addressed or reported as resolved - which is very helpful for our customers who are often not aware when issues have been fixed! We also use it internally (as part of our own program) where each staff member will log their activities throughout shift/day etc., this helps everyone be more accountable & know exactly how they're contributing towards resolution goals set by management. The only thing i dislike about crisis 360 atm would be if you were unable to access your previous shifts due to system down times however there's no indication that happens regularly enough to consider creating myown custom solution instead!! Have solved many problems relating directly back into Incident Management including tracking service calls received via phone line / website requests via tickets submitted through ticketing platform like z.