I don't usually write reviews, but if you're missing something in customer service today, you need to tell others. I bought this strap 3 months ago and I will say that it is better than usual. With any product you will receive one which can have problems as I play 2/4 rounds a week it wears out a lot. When a pin came out clamping the band I contacted the seller and within an hour he contacted me and said they would send a new one. No question, that's customer service.
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