The system provides all the necessary tools to handle our business needs. It's easy to use and it's very effective in reducing the administration and cost of handling our telecom expenses. I haven't found anything that I dislike about this software. It has been able to solve my problems and helped me reduce the costs associated with managing our telecom expenses. The only thing I would say is that I think that some of the reports could be more detailed, however, there are other alternatives out there that provide similar features. I highly recommend using this software because it will help you reduce your telecom expenses. We have reduced the administrative workload and the time spent by our employees. This allows us to provide better customer service.