Quick response when we needed to contact them, great customer service! Very friendly staff at this location-we were in need of a parking garage for our business but wanted something that was close by as well so I think they accommodated us best with their pricing structure. They did not have many options available nearby which made it difficult (as an employee) because most garages are farther away than what is offered here. But overall very good experience working with these guys. We had some issues where there wasn't much choice around town however D&D took care of everything quickly and efficiently. The ease of finding parking. I was able to find parking and pay for it instantly. The fact that it is a free service. I think the best part is that I don't have to deal with parking tickets. Parking was a hassle. I have to search for parking and pay for it all the time. I don't have to worry about the tickets either. I can use Duncan and pay for it and not have to worry about parking tickets. It is a great service.