The most useful feature is the interactive chat in real time with the trainer, which really helps to understand how things work. It's super easy to use once you have an idea of what kind of projects are needed for your business (the learning curve can be quite high if this isn't clear). I would like more templates to choose from so that it was easier to get started when there wasn't much information about my target audience yet. There were some difficulties while using the platform (especially early on) that lead me to think it could benefit from additional help/support. For now, we haven't found anything to dislike. We're solving problems with our customers by automating repetitive tasks that they might not want or need done anymore. This has reduced their workloads significantly and boosted customer satisfaction as well.