The team is very responsive, always willing help solve problems as they come up in our daily workflows! We are using it for all data management needs including but not limited to Data Warehouse/ETL processes (including loading new projects), process monitoring with KPIs etc.. There's nothing I dislike about this software - everything works well together without any issues or delays at anytime during implementation period. It has been difficult moving away from Excel spreadsheets towards more automated solutions which makes us feel safer when we're sharing information across different teams within my organization.