In light of the fact that I place a high importance on providing good customer service, I was severely let down by the experience I had with MANTISTOL. In spite of the fact that they have an excellent assortment of cutting instruments, the quality of their customer service was not very good. To begin, the personnel was useless and did not appear interested in assisting me in locating the appropriate tool for my need. When I inquired about the things that they sell, the responses that I received were quick and lacking in information, which just served to further my confusion. In addition, the procedure for making returns was a nuisance. In order to return a product that was flawed, I was required to go through a number of hoops. And even after that, it took several weeks before I got my money back. In terms of the quality of their items, MANTISTOL does not stand out from the crowd in comparison to other online retailers, in my experience. On the other hand, they do not provide adequate support for their customers, which is one of the reasons why they stand out in a negative way. If you place a high value on good customer service, I recommend that you explore elsewhere to satisfy your requirements for cutting tools.