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Singapore, Singapore
1 Level
722 Review
29 Karma

Review on Sambucol by Chris Maurer

Revainrating 3 out of 5

The Frustrating Experience of a Customer Purchasing from the Sambucol Online Store

Recently, I was a victim of Sambucol's online business, which resulted in a stressful encounter that left me feeling both disappointed and unhappy. Due to the fact that I place a high priority on my health and wellness, I was eager to try out their variety of products; however, I was disappointed to find that my experience did not live up to my anticipations. When I placed my order, I had a lot of expectations regarding the level of customer care I would receive as well as the overall quality of the products. On the other hand, I immediately came to the conclusion that this was not the case. When I tried to contact the customer support team to rectify the matter, I was treated with resistance and a dismissive attitude. The products I received did not match the description, and when I tried to contact them, they dismissed my concerns. The representative of the customer care department that I spoke with acted as if they were uninterested in my concerns and did not provide any helpful ideas or suggestions. It seemed as though they were just going through the motions and weren't really concerned with how my experience went as a consumer. The sum of my interactions with Sambucol's online store left me with a strong sense of dissatisfaction. As someone who places a great value on their health and wellbeing, it is essential for me that the items I use are of a good quality, and that the businesses I buy from place a high priority on the pleasure of their customers. I am sorry to say that Sambucol did not live up to these expectations, and as a result, I cannot recommend their online store to anyone who is looking for a trustworthy and customer-focused shopping experience.

Pros
  • provides a range of choices for paying and shipping.
Cons
  • Several clients have expressed their dissatisfaction with the quality of the provided customer service.