Header banner
Revain logoHome Page
Charles Mathews photo
Qatar, Doha
1 Level
729 Review
40 Karma

Review on TownleyGirl by Charles Mathews

Revainrating 3 out of 5

A Disappointing Experience with the TownleyGirl Online Store, Customers Should Shop at Their Own Risk

My recent experience with the online store operated by TownleyGirl was not nearly as satisfying as I had hoped it would be, and I hate to be the one to break the bad news to you. My experience has left me feeling disappointed and frustrated, whether it be because of the sluggish shipping or the bad customer support. To begin, the website is tough to navigate, which made it impossible for me to find the things that I was looking for. When I had finally located what I was looking for, I was dismayed to discover that the costs were not nearly as affordable as they had been touted to be. And don't even get me started on the length of time it takes to mail the packages. My order did not arrive for what seemed like an interminable amount of time, leaving me feeling irritable and impatient. However, the exceptional customer service that we received made up for everything else that went wrong. When I contacted customer service to enquire about the status of my order, I was given comments that were useless and condescending. It seemed more like I was communicating with a computer than a genuine person. I was very confused. It goes without saying that my time spent shopping at TownleyGirl's online store was not at all satisfying. In conclusion, if you are thinking about shopping at the internet store owned by TownleyGirl, I strongly advise you to proceed with extreme caution. It's possible that they offer a respectable range of things, but their website is difficult to browse, their pricing aren't what they say they would be, and their customer service is weak. You do so at your own peril.

Pros
  • The shipment was quick and secure.
Cons
  • Some products have a limited number of reviews available from customers.