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Germany, Berlin
1 Level
729 Review
31 Karma

Review on Ourcan by Jamal Sandridge

Revainrating 3 out of 5

Unsatisfied with the Quality of Ourcan's Customer Service

When I first heard about Ourcan's online business, I immediately had very high expectations for it. They advertised a variety of health and wellness products, including massage tools and equipment, which I was really excited to test out because there was such a broad range of options. My interactions with their customer support representatives were, unfortunately, less than satisfactory. After I contacted their support staff with a question about one of their products, it took them an interminable amount of time to get back to me with an answer. And even when they did respond, the explanation they provided was not particularly helpful. To make matters even worse, when I eventually received my order, I discovered that the quality of the product was not what I had anticipated it to be. This made the situation even more frustrating. It had a fragile, low-quality feel to it, and I couldn't help but think that the money I had spent on it was a waste. In general, I was quite dissatisfied with the service that I received from Ourcan. Their customer service and product quality both left a lot to be desired, despite the fact that their website may have an encouraging appearance. This is not an online store that I would recommend to anyone who is searching for dependable health and wellness products.

Pros
  • Excellent assistance to the customer.
Cons
  • Unfortunately, there is no customer appreciation program.