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United States of America, Vallejo
1 Level
710 Review
30 Karma

Review on Kacsoo by Brian Avila

Revainrating 3 out of 5

I was let down by Kacsoo's unimpressive customer service.

Unfortunately, my experience with Kacsoo did not live up to my expectations, which were quite lofty to begin with. Although I had high hopes for their assortment of tools and supplies for home improvement, I was disappointed to discover that the quality of their offerings did not quite live up to the claims made about them. In addition to this, the quality of their customer support was poor. When I had a question about a product, I contacted their support staff; however, it took them a significantly longer amount of time to respond than I had anticipated. When they finally responded, however, their answer was evasive and ineffective. When I considered the below-average quality of their products, I was disappointed to find that the prices were not as competitive as I had thought they would be. In the end, I was able to locate what I required at a more affordable price from a different merchant. The entirety of my time spent with Kacsoo left me feeling let down and frustrated. As someone who places a high value on having dependable and high-quality service, I will not be purchasing with them in the future.

Pros
  • wide range of equipment and supplies for house improvement
Cons
  • restricted brand selection