The ability for multiple people within our call center at once can be very helpful during peak times! This also allows us have more than one agent working simultaneously without adding additional agents into training timeframes which helps keep them fresh when they come back from vacation etc... Having such wide range options available has led me not only purchase other products but now we're using another service provider due their reputation across many different areas including business continuity services along side xTelesis!! I have used xtelesis for many years with great success. They were always quick to respond and took care of any issues we had. Nothing really. If you need a reliable provider call them. You will not be disappointed. They take care of business and do everything they can to keep customers happy. Their rates are competitive, their service reliable and knowledgeable technicians work hard every day to ensure our systems are running at peak performance.