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Xtelesis Corporation Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Xtelesis Corporation

Xtelesis is an IT solutions and Unified Communications company serving 1200+ small to mid-sized organizations nationwide with UC/collaboration, IT infrastructure, & security. Services are implemented on-premises, in the cloud, or as a hybrid, and either self-managed or managed by Xtelesis, as your dedicated MSP (Managed Services Provider). Our team of technology experts utilizes cutting-edge voice, video, data & carrier solutions that provide cost savings, improved efficiencies, better data analytics, and peace of mind. We are dedicated to making a profound difference in your organization.

Reviews

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Type of review

Revainrating 5 out of 5

Excellent Phone Service, Just Needs Better Management

I like everything about this product but specifically call quality which has always been great! Callers pick up immediately when they answer their phone so no one hangs up before you can say hello. This service works well if there's more than 1 person using it at once because everyone hears each other clearly. Sometimes multiple people use my phone line simultaneously resulting in some bad experiences for me personally - the caller gets frustrated and hungs up while trying to explain what…

Pros
  • The customer support is prompt, efficient & friendly; all around very nice experience with TTSiQ
Cons
  • Some difficulties

Revainrating 5 out of 5

Xtelesis is there whenever needed & delivers top notch support

The ability for multiple people within our call center at once can be very helpful during peak times! This also allows us have more than one agent working simultaneously without adding additional agents into training timeframes which helps keep them fresh when they come back from vacation etc... Having such wide range options available has led me not only purchase other products but now we're using another service provider due their reputation across many different areas including business…

Pros
  • Extremely professional technician's that go out of ways everyday taking good pride in completing all tasks as scheduled , even if it takes longer hours or weekends ! And lastly an amazing product selection
Cons
  • Zero

Revainrating 5 out of 5

Pleasant experience - very happy to recommend

I have been working closely with this firm for over five years now so far no issues but we do have some great conversations together about future plans! Great communication from beginning through end project; always asking questions when needed. They also work well within our budget needs and can help us plan out future projects ahead of time. Working directly with their sales staff has given me confidence knowing they will take care of everything involved during implementation process while…

Pros
  • Very easy to understand system, very professional people running it..great communicators in person , phone
Cons
  • There are disadvantages