I like how you can easily create new workflows for each agent (like what to do in case of an abandonment or something) as well all the integrations made easier by this tool. It's also super easy going if it doesn't have everything we need right away - which means our team has more flexibility when developing out custom features! Also there are some quirks here-and-there but they don’t take much time/effort from devs side so those issues were fixed soon enough without problems. We've been able solve most things ourselves before coming back asking questions about them because now these tasks became just one click away in their respective dashboard :) This was quite helpful since my previous job had tons off such reports sitting around waiting to be used / reviewed etc.. The ease of use for both our testers as well as project managers to manage their tasks makes this software very user friendly! This also allows us to run reports in real time which has helped improve communication between team members and management. Nothing really I dislike about it however there are some minor issues here or there but nothing major at all. We have been able solve many different problems since we started using evalua agent such as finding bugs faster than ever before.