It's quite easy to use, no problem at all in that department (it has been great so far). I have used it since my Windows 7 days but still found everything very simple. This program works well both as an individual user and also when working within groups where multiple computers are being managed from one central area/location - this makes life much easier. The fact there aren't any drawbacks other than maybe lack of additional features would be nice. If using in conjunction with another piece of software such as Citrix Cloud Connect Enterprise then we do not need more devices which could cost money.