The team at Blue-Pencil has been extremely helpful with our needs. Our IT department was very limited when it came to security measures for our website and they were able to find us several options that worked well for us. They are always willing to go above and beyond what you ask for. I would highly recommend them! There really isn't anything that we dislike about this software as of yet. We have had some issues come up but nothing major so far. It's worth checking out if you need assistance finding something specific regarding your web applications or other online platforms. We needed an option to secure all of our websites without having to hire someone full time to do it. This allowed our small business staff to focus more on growing our business rather than worrying about securing our sites.