Review on 🐾 Premium Replacement Flaps for PetSafe Freedom Dog and Cat Doors - Effortless Replacement -Weather-Resistant Vinyl Material - Small, Medium, Large, X-Large Sizes by Maria Campbell

When people talk about hatch replacement, they are not kidding. That's all - a single replacement damper. There is NOTHING else in the box. The cheap, flimsy, thin, two-piece plastic bracket required to attach the cover to the metal loop that hangs on top of the unit is NOT INCLUDED. Why don't they record it? PetSafe - I ASK YOU - WHY DON'T YOU INCLUDE THIS PART? I suspect because this product costs almost a penny and pennies don't grow on trees. Our old hinge brace became brittle from the cold and just broke when I unscrewed it - which is really shocking because it's a cheap flimsy flimsy piece of plastic after all. Why wasn't it metal like the anchor loop it attaches to? That's a great question and I'm glad I asked it. Possibly - and this is really just a guess - but perhaps because each of them could cost more than twopence. So now it's windy, 20 degrees outside, and there's a huge hole in our door and colossal gusts of ice blowing in because I can't even put the original extra valve in place that didn't need to be replaced. Looks like we'll need to hang some fleece blankets over the opening so our three dogs and four cats can go outside and mind their own business until the manufacturer comes up with some kind of permanent solution [snorts]. Including plastic for a penny. With those interchangeable flaps - or making them out of metal at all - this whole situation could have been avoided. I spent $150 on the original door - $600 on a new door that could accommodate a dog door - AND paid for it to be professionally installed, and now it's totally DOA. I am your client and you owe me. Get it right. Judging by the reviews, you have a lot of other customers that you owe. You suckle at PetSafe. Have a nice day!