I like that they are very thorough when it comes to creating my account! They helped me understand what was needed for success within our organization as well as how we could implement this system at home stretch. There is nothing i dislike about their service so far. The support team has been outstanding too!! If you're looking into an analytics platform or want someone who can help set up your systems correctly than check them out. Their customer care skills have made us feel comfortable asking questions without feeling awkward.