I like that they are very knowledgeable about what to do next when it comes time to implement something new or answer questions related specifically towards our technology stack (SalesForce).
They have also been able solve some of my technical problems as well which has helped me out immensely! We've had great results using them during this transition phase from an old system into SFDC but sometimes there can be delays getting specific answers due to their being so busy at times - we're not sure if its because things just take longer than expected since everything gets funneled through one person/account manager who works remotely vs having more people available fulltime working directly within HQ office space. The benefits include knowing someone will always help us get all issues resolved before moving ahead without needing additional resources added onto our team's plate each day; plus solving any techy issue right away rather then leaving those tasks until later after work hours where you may.