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Georgia, Tbilisi
1 Level
719 Review
40 Karma

Review on Bessmate by Isaac Tutt

Revainrating 2 out of 5

Bessmate Online Store Falls Lacking in Terms of the User Experience

My encounters with the online store operated by Bessmate left me with the impression that the website was poorly designed and challenging to traverse. It was difficult for me to locate the specific sporting goods and outdoor gear that I was looking for due to the disorganized layout of the website and the confusing search function. In addition, the lack of specificity in the product descriptions left me with a greater number of questions than solutions. The user experience as a whole was one that was both aggravating and unimpressive. To add insult to injury, the quality of the customer support was below average. When I asked for assistance, I was made to feel hurried, and I did not receive the appropriate amount of attention. As a life guide, I am convinced that offering a satisfying experience to customers is essential to running a prosperous company. Bessmate does not perform well in this respect, unfortunately. My customers who are searching for high-quality sports and outdoor equipment will not get a recommendation from me for this online store.

Pros
  • Low-cost rates.
Cons
  • Some merchandise descriptions could use more detail.