Revain product, great service! I bought this rice cooker on May 8th, 2014, this month my rice cooker broke :( The riser is broken where the flat stem connects to the handle, the hinge is bent. I contacted their retail department and they sent me one I believe my original was just a manufacturer's lemon as the product itself looks solid and there is no reason why it shouldn't last a lifetime. Until an unfortunate failure the rice machine was amazing Sweet Potato Fritters once weekly or biweekly my family favorite this is a wonderful product and I am very fortunate to have a food tool company I can trust.
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