The enclosed instructions are minimum at best. I called to clarify a couple of things, and got someone who had no clue about the product. Once I started installation I realized that the instructions didn't say the size of the lag bolts provided for concrete installation. I called and ask and was told by the same women that the person that would know would call me back asap. I called later and he was gone for the day but was told first thing in the morning. I'm still waiting. I ended up buying 12 1'2" ones since the ones provided didn't look adequate anyway.
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