Header banner
Revain logoHome Page
David May photo
Mexico, Mexico City
1 Level
758 Review
34 Karma

Review on Rulart by David May

Revainrating 3 out of 5

Customer Service at Rulart's Online Store Is Poor

I frequently shop at Rulart's online site, therefore I was really dissatisfied with my most recent visit. Although their products may be of a respectable quality, I have been irritated and dissatisfied by their neglect of customer service. First of all, their website was challenging to use and lacked comprehensive product descriptions. Additionally, it was extremely sluggish to load and regularly crashed, making browsing and completing purchases a complete headache. In addition, I received unhelpful and rude comments when I asked their customer support team for help. They obviously did not regard my issues or value my company, as was evident. Even worse, some of the products in my order were missing or damaged during shipping when it finally arrived. I made repeated attempts to get in touch with Rulart and ask for a refund or replacement, but I always got no response. Overall, I had a really bad experience with Rulart's online business. Because of their poor customer service and attention to detail, I would not advise doing any shopping with them.

Pros
  • Quality goods available in plenty.
Cons
  • erratic product quality.