I love how easy it is to create custom reports that are very specific in nature - such as just show all of my customers who have paid their bill within X amount time or by Y date range! It's also super simple to use once you get past the initial setup process (which was pretty straightforward).
The software has some quirks here-and-there but nothing too major so far. If anyone wants something really great about this product, its ability to easily generate customized emails outbound from our system at scale using Zapier integrations. We're solving two problems simultaneously; one being sending automated email campaigns when certain events occur/are triggered via API calls into Zaps we've set up between Salesforce & Slack channels.