I bought 2 teapots, both came in different packaging! Also, they had the oxidation of silver in the teapot! What happens after just a few months of use! I bought one from a real company so I know! These aren't firsts, I expect refurbishments, seconds or Christmas returns! I wouldn't mind not paying full price for a second product if I could go to Breville and get a new one for the same price! My suggestion to customers is to contact the original company directly! We're not all stupid and many of us will re-purchase products we've already bought knowing how to behave! I have a photo if needed! That's not new! I had to wipe the tea stains off both teapot holders! Oxidation at the bottom of teapots! Head to Breville for a real NEW Kettle! This is my offer! Looking back, it's 20/20 after spending $500 on supposedly new products that aren't new!
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