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Carlito Tardy photo
Chile, Santiago
1 Level
806 Review
52 Karma

Review on Toomett by Carlito Tardy

Revainrating 1 out of 5

The website and shipping procedure of Toomett need to be improved.

I am concerned about Toomett's online store as a product manager. Although they provide a variety of high-quality products, their website might use some work. It's challenging to locate specific products because of the navigation's confusion. Customers who wish to browse quickly and effectively could find this annoying. The shipping procedure also needs to be improved. Customers expect their orders to arrive on time, but Toomett's shipping times occasionally exceed expectations. Confusion and irritation may result from a lack of communication and updates on the shipping status. Last but not least, customer service at Toomett's is decent but might be better. More knowledgeable employees who can advise clients and respond to inquiries about products would be beneficial to them. Overall, Toomett has great potential as an online retailer, but they must concentrate on enhancing both their website and shipping procedure. They may differentiate themselves from the competition and give their clients a better experience by doing this.

Pros
  • Quick and easy delivery.
Cons
  • Sizes vary widely.