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Finland, Helsinki
1 Level
686 Review
34 Karma

Review on Cooltop by Jason Stokes

Revainrating 3 out of 5

A Disappointing Shopping Experience Due to Cooltop's Unsatisfactory Performance

I am someone who is always looking for new ways to organize my house and simplify my life, so I was excited to give Cooltop a try because it seemed like it could help me do both of those things. Unfortunately, my experience with this online business did not live up to my expectations in any way. The low quality of Cooltop's merchandise was one of the most significant problems I had to deal with during my time there. In spite of the fact that they claim to provide high-quality organizing tools, the majority of the items I bought gave off the impression that they were manufactured on the cheap. I was left feeling frustrated and let down after discovering that the products did not measure up to my expectations, and I was disappointed in myself as a result. In addition to the low quality of the products, I found the assortment on Cooltop to be extremely limited and devoid of originality. In spite of the fact that they state that they have a large selection of products, I did not discover anything in their catalog that was particularly novel or cutting edge. It seemed like I could find items with the same functionality at any big-box retailer, saving myself from having to pay the premium prices that Cooltop demands. Last but not least, I was dissatisfied with the unimpressive customer support that Cooltop provided. When I contacted them with inquiries or concerns, I frequently did not receive a response for several days, and occasionally I did not receive a response at all. It was abundantly obvious that this company did not place a high priority on providing good customer service, and as a result, I was left with the impression that I was not valued and was being ignored. In general, I am unable to recommend Cooltop to anyone searching for exceptional customer support or high-quality organizing tools. There are other choices that are superior to this one due to the low quality of the products offered, the restricted selection, and the unsatisfactory customer service.

Pros
  • Prompt and dependable shipment
Cons
  • It's not always possible to get a discount.