I like that it can be used in both small businesses as well large ones,it's very easy for my team members with little training at all! All your work orders will have access information about each customer automatically when you are using this system!! It has made our job easier by saving us time from having many different files which we had before. The only thing i dislike right now would probably just because its so new still but maybe if they make some updates more often then people might get tired eventually :) But overall not much dislikes yet :). We use vortex primarily during business hours however sometimes afterhours too especially since there was no way previously or even currently where one could leave their phone numbers out side those times without them being able to call back later (or leaving messages).