The team is very responsive for all my needs as an organization owner/customer /user ( I am working remotely). They are really good at responding in real time - sometimes even before you think about it! Nothing yet but we have been using them since 2017 so far nothing has gone bad or not worked out well with their service provided thus no complaints here too! We started this whole journey together because they know what's best when creating such platforms like ours which requires high quality content creation tools along side other functions related to social networking etc.