Review on Soulhand Cold Brew Coffee Maker - BPA Free Dripper, Stainless Steel Filter - 28oz/800ML - Perfect Home and Office Iced Coffee Brewer by Shannon Cool

I only used this product once before the top tank shattered after being hit from the top of the bucket onto the countertop (a 6" drop maybe?). I emailed Soulhand to see if I could buy a new water tank. They called me back about a day later and asked for my order number and a photo or video of the problem to which I replied that I couldn't deliver it because the broken glass had been thrown in the bin. I haven't received a reply yet and that was last week! I love the eyedropper but the customer service isn't as quick as I was hoping! My advice, just don't accidentally break your pretty glass coffee maker. :) UPDATE: Still no word from customer support after my reply. I would advise against purchasing this product purely for the lack of helpful customer service!