The support team is always there to help when you need it! Their dashboard also makes searching & reporting easy with all of our various tools in one page/dashboard. Not enough integrations have been implemented between services that we use at work (AdWords, Bing Ads.) This has made us not only spend time finding what we are looking for but also creating ad groups or accounts if they don't exist yet. As other reviews already mentioned this platform doesn't really offer any value once your campaigns go live. Great to set up new campaigns or test how ads convert without spending real money. If using as an agency tool I feel like most everything can be found online elsewhere. Just make sure you get good advice first so you know which platforms should be used. We mainly do PPC and social campaign management through adwords, however we sometimes need access to conversion tracking data from another account or service at times for certain projects. The best thing is that it has all the tools I need to get my work done. It's easy to use and gets the job done quickly. I have not found anything I dislike about this product so far. If you are looking for a tool for your agency that can help you keep track of your clients needs, I would highly recommend this software. It has been very useful in helping me keep up with client requests and keeping track of their stats over time.