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Terrance Palau photo
Tunisia, Tunis
1 Level
723 Review
30 Karma

Review on 2wayz by Terrance Palau

Revainrating 3 out of 5

Experience with 2wayz That Is Very Discouraging

A recent encounter with 2wayz, a business that specializes in the provision of patio, lawn and garden, gardening, and lawn care equipment, resulted in a disappointing outcome for me. Although it seems that they have an impressive product line, I was disappointed by the quality of their customer support. When my purchase finally arrived, the products did not match my expectations at all. The hose connections and other accessories were of low quality, and they did not live up to the claims that were made about their performance. When I contacted customer support to voice my concerns, I was given responses that were not helpful and I was given the impression that the company did not care that I was unhappy. Their website, which presents itself as being simple to use, was not easy to traverse, and I had a hard time locating the information that I required. And to add insult to injury, their shipping was both sluggish and inefficient, causing even more aggravation for the customer. In general, based on my experience, I am unable to encourage using 2wayz. Due to their lack of concern for the happiness of their customers and the poor quality of their products, I am reluctant to make another purchase from them. I recommend looking into other possibilities for meeting your requirements for gardening and lawn maintenance.

Pros
  • Website is easy to navigate; delivery is quick and reliable.
Cons
  • website that's challenging to use Unsatisfactory client service