The level of service was excellent from start to finish. They were easy to work with, always made sure my needs were being met and kept me informed along the way. I've never been disappointed by their service. Be prepared for them to dig into all aspects of your business. It's not just limited to PR. They can help with marketing, social media, website design/development. It's a great team to work with! If you want a well balanced agency that covers everything, they are it. Their services are affordable and worth every penny. Not much, in fact no complaints at all. Working with Capella has been an amazing experience and I will continue to use their services in future projects.