I like that they are very thorough in their research of our industry as well as what we're trying to achieve through social media marketing strategy/campaigns.
They also have great resources for us if needed! The only thing about them is how much time it takes between when something needs input from me until actually getting back with my questions or answers - sometimes weeks later!! We've seen some improvement since using FDFM but there's still more work ahead before reaching full optimization (which will take longer). Our team has been able to see results quickly after implementing new campaigns which gives confidence moving forward into future projects.