I liked that it was easy for me as someone who is not very technical at all but does want good customer service when something goes wrong or needs corrected! This product works well - my website had some issues which could be tracked back through this tool (and then fixed), along with other minor problems we were having too so great success overall using rootcause software!! Highly recommended if looking into such products. Nothing really i dislike about them although they do charge quite heavily compared others out there like cloudflare etc., however their support team are fantastic once working together :) If your struggling finding another way forward regarding tracking down bugs within websites / applications please give these guys our recommendation because nothing ever seems perfect even though they have made improvements since being here!