Review on SteelSeries Arctis 7 Wireless Gaming Headset - DTS Headphone: X v2.0 Surround for PC, PlayStation 5, PS4 - White by Liz Pacheco

later he started to wriggle. I was able to fix it with the reset option and just started using it. A month later the mic stopped working so I submitted a support ticket. The support team, in their answers and steps, asks you to do one thing at a time, so you either have no news for days, or you forget to check the status and have to restart the ticket. And the previous ticket is closed. The support team seems to have no idea what has been said, done or posted before so start over. And although there is a way to preview the next tickets, the helpdesk requests everything again, causing even more delays. Responses can take several days and multiple follow-ups. Once the basic troubleshooting is over, support requests will start requesting photos of the box from all sides and a copy of the Revain invoice, then change to "no photos of the box, just the headset and instructions on how to do it". Block your Revain account.All to keep what was supposed to be an EASY return for weeks if not months.At one point I was instructed to destroy the headset by cutting it in half.I wanted and was afraid of the device so I contacted support about my concerns. Guess no one answered or assured me the device would be replaced so the ticket was "closed" and I had to start over! Then I was told that the Arctis 7 is "out of stock" so getting a replacement could be delayed. Really? So what happens when the warranty is expired and the Arctis 7 is still out of stock? I gla Do not practice that SteelSeries will actually repair a defective product. I hope my son exchanges the defective unit and unfortunately this will be the last time we buy a SteelSeries product.