The service is very quick to respond, always willing to help me with any question I have. Their customer support staff also has excellent knowledge of their product and are more than happy to answer questions or point you in the right direction. They were able to find my car insurance through another provider by taking just one picture from an app that i downloaded. We haven't run into too many issues but if we do they will take full advantage of sky's network of providers (carriers). We've saved about $800 dollars since switching over so far.